Last updated: July 2026

Custom & Made-to-Order Products

All Pixelframe products — including t-shirts, hoodies, long sleeves, sweatshirts, tanks, kids’ & baby apparel, and home goods (posters, mugs, tumblers) — are custom-made to order. Each item is individually printed based on the unique design you created, which means we are unable to accept returns or exchanges for reasons of personal preference, incorrect size selection, or change of mind.

Please review your design, product, size, and color selection carefully before placing your order. We recommend checking the size chart for your specific product before purchasing, as sizing and fit vary by garment type (adult, youth, toddler, and baby sizing all run differently).

When We Will Make It Right

While we cannot accept general returns, we will always resolve issues caused by a production error or fulfillment mistake. You are entitled to a free reprint or a full refund if your order arrives with any of the following:

  • A manufacturing defect (holes, stitching errors, blank areas)
  • A significant print quality issue (major color deviation, blurry or distorted print)
  • The wrong item shipped (incorrect product, color, size, or someone else’s order)
  • Damage caused during shipping

In these cases, we will cover all costs. You do not need to return the original item.

How to Report a Problem

If your order arrives with any of the issues listed above, please contact us within 14 days of the delivery date: hello@pixelframe.design

Please include:

  • Your order number
  • A clear photo of the item showing the issue
  • A brief description of the problem

We will review your request and respond within 2 business days. If your claim is approved, we will arrange a reprint or issue a refund promptly.

Sizing & Color

Because each item is made to order, we are unable to offer size exchanges. Sizing varies by product — please consult the appropriate size guide for your item (adult tees, hoodies, and sweatshirts; youth and toddler sizes; or baby onesies) before ordering, as fit and cut differ between product types.

Colors shown on screen may vary slightly from the final printed product due to differences in monitor calibration and the nature of direct-to-garment printing on fabric. Minor color variation of this kind does not qualify as a defect.

Cancellations

Orders may be cancelled for a full refund if the request is made before the order has been submitted to our print partner for production. Once production has begun, cancellation is no longer possible.

To request a cancellation, contact us as soon as possible after placing your order at hello@pixelframe.design. We will do our best to intercept it, but cannot guarantee cancellation once the order is in the production queue.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card issuer.

Fulfillment Partner

All Pixelframe products are printed and shipped by Printful, a professional print-on-demand fulfillment service. All production quality claims are handled in partnership with Printful under their standard fulfillment guarantee.

Contact

For any questions about your order or this policy, please email us at hello@pixelframe.design.

Pixelframe is an independent fan site. All designs are fan-made and made to order. We do not sell officially licensed merchandise.